MEMBER SERVICE REPRESENTATIVE

Craighead Electric Cooperative is seeking two highly talented and motivated individuals to fill the position of Member Service Representative, with openings in our Jonesboro and Walnut Ridge offices.     

Position requires proficient use of computers, calculator and ability to balance a cash drawer, as well as diplomacy and a professional manner in dealing with a variety of personalities. High school diploma/GED required. Excellent benefits package offered.

Job Title:                                  Member Service Representative – Level 1

Department:                             Member Services

Grade:                                      3 /4/ 6 (Depends on Experience)

Reports To:                              VP Member Services / Member Service Supervisor

Directs:                                    None

Hours:                                      8:00 AM to 5:00 PM or as Directed

RESPONSIBILITIES:

1. Provides courteous greetings to members either by telephone or in-person.
2. Answers any questions members have about bills, service, etc.
3. Receives and processes payments from members and others.
4. Prepares bank deposits.
5. Prepares service orders for new services, connects, disconnects, maintenance, and construction.
6. Dispatches/receives information/work to/from servicemen, construction, or other employees as needed.
7. Enters completed information into computer from service orders.
8. Interacts with members/servicemen in the collection of delinquent accounts.
9. Prepares/processes any revenue adjustments with proper explanation and application to members’ account.
10. Maintains familiarity with and can operate office equipment, including, computer terminal, calculator, copier, printer, two-way radio and other related equipment.
11. Establishes familiarity with operating multiple software platforms simultaneously.
12. Furnishes to the Vice President of Member Services or designated employee adequate data for written response to inquiries.
13. Follows up on new member service applications that come through the office and e-mail correspondence.
14. Releases, updates, bills, and verifies connect information for work orders.
15. Will keep offices clean and neat.
16. Recommends improvements that could be made in practices, methods, and procedures within the area of this job responsibility.
17. Will develop an increasing understanding and support of the Cooperative and the electric program: will protect and enhance the reputation and public image of the Cooperative and its staff; will contribute in every possible way to high morale, teamwork and helping others obtain job satisfaction; will promote more efficient use of electricity by Cooperative consumers; will provide maximum assistance and support to supervisors and department managers.
18. Will show respect to Cooperative members and to their property.
19. Will perform other duties as directed or required.
20. Will be subject to 24-hour call-out.
21. WILL OBSERVE ALL SAFETY RULES AND REGULATIONS AS REQUIRED.  This includes Craighead Electric, Arkansas Public Service Commission, and RUS, and EQUIPMENT MANUFACTURERS.

KNOWLEDGE SKILLS, AND ABILITIES:

1. Ability to communicate with members in person, via the telephone, and/or email.
2. Ability to communicate/work with other employees from all departments.
3. Ability to operate business machines such as calculator, computer terminal, personal computer, and office copier.
4. Ability to understand and interpret Cooperative policies, procedures, and programs to effectively carry out job duties.
5. Ability to understand and interpret PSC rules and regulations.

WORKING RELATIONSHIPS:

1. Ability to work with members concerning billing, collecting and other services.
2. Ability to work with department managers, supervisors, and other employees relating to the business of the Cooperative.

EXPERIENCE/EDUCATION

1. High school diploma or equivalent required.
2. Experience/training in use of computers, computer terminals, copiers, calculators.
3. Experience in meeting and dealing with people in a business setting preferred.

ATTITUDE

Must be interested in providing assistance to both members and fellow employees and in succeeding.

PERSONAL CHARACTERISTICS

Must be able to perform the essential elements of the position of Member Service Representative 1 competently, following a training period of not to exceed six months.  Must possess personal characteristics that will make an employee a productive work team member, including high integrity, good personal habits, and regular attendance at work.  Should be friendly and able to meet people easily and adjust to different personalities.  Should be able to gain and maintain respect of others, both inside and outside of the organization. Must be dependable and reliable.

PHYSICAL CHARACTERISTICS

Wok of position is generally varied.  Position requires limited physical exertion.  There are opportunities to relax from any physical exertion or to change positions in work activities.

WORKING CONDITIONS         

Work is generally performed in the office.

APPLICATION

The application can be downloaded here. Applications will be taken from 8 AM-5 PM Monday, January 13th through Friday, January 24th, 2020.

Submit completed application at any Craighead Electric Cooperative office or email applications to hr@craigheadelectric.coop.