Report an Outage
CONFIRM the outage: Check lights and appliances in other rooms. If you still have power in some areas, most likely a fuse or a circuit breaker in your house has blown. If all lights are off, check to see if neighbor’s lights are also off. This will help us determine how widespread the outage is.
CALL 1-888-771-7772 to report the outage: Be prepared to leave a message on our Automated Outage System where your information will be fed immediately into an outage analysis computer system. Dispatchers will use this information and direct crews to the source of the problem.
TEXT your outage to 85700: Text CECC to 85700 to opt-in to SMS Text Message outage notifications (required once per phone number). Then, in the event of an outage, text OUT to 85700 to instantly report your outage via text message. Give us a call if you have any issues with text notifications.
Report Outage Via SmartHub: In your SmartHub App. Log-in to SmartHub in a web browser or the smartphone app, click on Report an Issue/Inquiry, then click on Power Outage, choose the account that is experiencing an outage, add any comments, and submit the outage report (preferred method).
A note about text notifications
By subscribing to Text Alerts you will receive notices by text or voice message of planned outages that will be affecting your electric service. You will also be able to send a text to let us know you are experiencing a power outage and you will be notified when the power is restored.
- Text STATUS to 85700 to see if your service is experiencing an outage.
- Text OUT to 85700 to report an outage.
- Text HELP to 85700 for more information.
Be Ready Before Disaster Strikes
If disaster strikes your community, you might not have access to food, water, or electricity for some time. By taking time now to prepare emergency kits, you can provide for your entire family.
Even though it is unlikely that an emergency would cut off your food supplies for two weeks, consider maintaining a stockpile that will last that long. In fact, you can use the canned goods, dry mixes, and other staples on your cupboard shelves.Protein bars and breakfast bars are also good to have on hand.
But an ample supply of clean water remains a top priority. A normally active person needs to drink at least 2 quarts (a half gallon) of water each day. You also need water for food preparation and hygiene. Count on at least an additional half-gallon per person, per day.
Store at least a three-day supply and consider storing a two-week supply of water for each member of your family. If you are unable to handle this much, store as much as you can. You can reduce the amount of water your body needs by reducing activity and staying cool. Don’t forget to take your pets’ water needs into account, too!
An emergency kit should also include tools to help you weather the storm. Remember to store a battery or hand-crank operated radio, can opener, flashlights, extra batteries, hand sanitizer, and first aid supplies. Include a seven-day supply of medications for you or other family members. Finally, store copies of important documents—birth certificates, passports, and insurance policies.
While these are the basics, you can further customize your kit by including family photos, candy, nuts or other snack foods, and even a deck of cards to help pass the time. Think ahead—rechargeable flashlights plugged in around key areas of your home provide instant light if the power goes out.
To learn more about how to preparing for storms and other emergencies, visit www.redcross.org.
Notify us when you purchase a standby generator so we can be aware of your location. We also encourage you to have a licensed electrician install your generator.
Some members use backup or standby generators to provide power during outages. Craighead Electric needs to know if you are using a backup generator because of safety hazards they can pose to line workers and to you.
Be sure to have your generator installed by an electrician and be sure that it has a manual transfer switch to isolate the device from the power grid. If they are not properly isolated power can flow back to the power line, causing harm to the line workers. Also, if the circuits are not properly isolated this can cause the generator to overheat, which could lead to an electrical fire in your home.
The most common isolation method is to install a double-throw, double-pole transfer switch. If you do not have a load transfer switch installed, plug appliances and lamps directly into the generator.
If you power goes out, please check your circuit breakers. They may have tripped and just need to be reset. Watch the video to learn how to check your circuit breakers.
Once your circuit breakers have been checked and your power is still out. Please call the outage number.